Return, Exchange & Cancellation

At Home & Roam Lead Co., every item is handmade with care, and we want you and your pet to be happy with your purchase. Please review the following policies before ordering so you know which items are eligible for returns or exchanges.

Returns & Exchanges

Eligible items may be returned or exchanged within 14 days of receiving your order. Items must be unused and returned in their original condition.

Items eligible for return or exchange include:

• Leads of any size without a custom name plate

• Lanyards

• Safety clips

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Exchanges

Eligible leads may only be exchanged for the same product in a different color.

For example, a Clip Lead may be exchanged for another Clip Lead in a different color, but it cannot be exchanged for a Slip Lead, Long Line, or another product type.

Customers are responsible for shipping costs to return the original item and receive the replacement item.

If an exchange is needed because of an error on our part, please see the Damaged, Defective, or Incorrect Orders section below.

Custom & Final Sale Items

The following products are final sale and are not eligible for return or exchange:

• Leads with a custom name plate

• Collars

• Products purchased through our Custom Items option

• Clearance items

• Premade items

• Any other product specifically marked as final sale

Custom and personalized items are made specifically for you or your pet and cannot be returned or exchanged unless there is a defect or an error on our part.

Premade Items

All Premade products are final sale.

These products are completed before purchase, allowing you to review the available color, size, hardware, and other product details before choosing your item. Please make sure the product is appropriate for you and your pet before purchasing.

This applies to premade products purchased both online and in person at events.

Incorrect Sizing

Please carefully review all measurements before placing an order, especially when purchasing collars and other custom-fit products.

Because collars and other custom-sized items are made specifically to the measurements provided when ordering, we cannot accept returns or exchanges due to incorrect measurements or sizing.

If you're unsure about sizing before placing your order, please contact us before purchasing. We're happy to help you determine the appropriate option.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order and include photos of the issue.

We will review the situation and work with you to repair, replace, or refund the item as appropriate.

When a return or replacement is necessary because of a defect or an error on our part, Home & Roam Lead Co. will cover the associated return and replacement shipping costs.

Item Condition

For hygiene and safety reasons, returned or exchanged items must be unused and in their original condition.

Items showing signs of use, including excessive pet hair, odors, dirt, chewing, damage, or excessive wear, are not eligible for return or exchange.

Handmade Variations

Every Home & Roam product is handmade, which means two pieces may not be exactly alike. Slight variations in color, hardware, pattern placement, and measurements may occur and are part of the handmade nature of our products. These small variations are not considered defects.

Normal Wear, Damage & Product Care

All Home & Roam products should be inspected regularly for signs of wear and damage.

Damage resulting from normal wear and tear, chewing, misuse, improper fit, product modifications, accidents, or failure to regularly inspect the product is not considered a manufacturing defect and is not covered under this policy.

If you have concerns about the condition or safety of your gear, discontinue use until the item can be inspected or replaced.

Order Cancellations

Online Orders

Online orders may only be canceled before the order has been fulfilled.

Once an order has been fulfilled, it can no longer be canceled. If the item is eligible for return under this policy, you may request a return after receiving it.

Because some Home & Roam orders can be made and fulfilled very quickly, please contact us as soon as possible if you need to request a cancellation. We cannot guarantee that a cancellation request will be received before your order is fulfilled.

Event Orders

Orders placed and paid for at an in-person event cannot be canceled after payment has been completed.

Please review your product, color, size, hardware, customization, and other selections carefully before completing your purchase.

Starting a Return or Exchange

Please contact Home & Roam Lead Co. before sending an item back. Include your order number and the item you would like to return or exchange so we can provide the appropriate next steps.

Returns and exchanges must be requested within 14 days of receiving the product.

Items returned without contacting us first may delay the return or exchange process.

Refunds

Once an eligible return has been received and inspected, the approved refund will be issued to the original form of payment.

Original shipping charges and return shipping costs are non-refundable.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Terms of Service

By purchasing from Home & Roam Lead Co., you acknowledge that all products are handmade and may vary slightly from photos. Customers are responsible for selecting the correct size and fit for their pet and for regularly inspecting products for signs of wear or damage. Home & Roam Lead Co. is not liable for injury, loss, or damage resulting from misuse, improper fit, product modification, or failure to inspect and maintain products. We reserve the right to update product designs, materials, pricing, and policies at any time. No leash, collar, or pet accessory is indestructible. Customers are responsible for determining whether a product is appropriate for their pet's size, strength, and behavior.